We’ve listed below some questions that are commonly directed to the helpline.
Q: If I submit a helpline enquiry, how soon can I expect a response?
A: For technical enquiries, responses will take up to five working days. For queries regarding event bookings, web access/passwords or book orders the turnaround will be quicker, and usually within one working day.
If your query is urgent, we will try to assist, however, this is dependent on staff availability and can't be guaranteed.
Q: Can I request a list of concrete suppliers in my area? Do you have a list of approved contractors?
A: The Concrete Centre does not provide manufacturer or product specific advice. We run no verification programmes or schemes. If you are looking for a listing of manufacturers we recommend that you visit product groups such as the British Ready-Mixed Concrete Association and British Precast.
Q: Will my question be answered by someone in The Concrete Centre team?
A: We will endeavour to answer your query or direct you elsewhere if the issue is not within our expertise. Enquiries sent to the helpline may also be sent to staff elsewhere in the Mineral Products Association, for example, queries on cement can be answered by the team at MPA Cement.
Q: Can you visit the project site to identify and help fix the issue I’m having?
A: No site visits will be undertaken and no responses of a legal nature will be entered into by The Concrete Centre team.
Q: What provision is there for student enquiries?
A: Please see the dedicated web content for students, which lists which of our resources are freely available to assist in studies. Please send any requests through to the helpline. Unfortunately we cannot supply individualised responses for dissertations or studies.